Privacy Policy

Business Name: Hattley Business

Website: hattleybusiness.com

Service Area: Liberty Hill, Texas and surrounding areas

Hattley Business respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, book a service, contact us, make a payment, submit a form, or otherwise interact with Hattley Business.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Hattley Business is a local service business based in Liberty Hill, Texas. We provide services including, but not limited to:

• Lawn care and mowing
• Vehicle detailing
• Pressure washing
• Exterior cleaning
• Property maintenance services
• Related customer support and scheduling services

Our website address is: https://hattleybusiness.com

If you have questions about this Privacy Policy, you may contact us at:

• Email: support@hattleybusiness.com
• Phone: (512) 635-6664

2. Information We Collect

We may collect different types of information depending on how you use our website or services.

2.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Service address
• Billing address
• Appointment details
• Service requests
• Notes or special instructions
• Vehicle information for detailing services
• Property details for lawn care or pressure washing services
• Photos you upload or submit
• Payment-related information
• Account login information
• Messages sent through contact forms
• Customer support requests
• Reviews, testimonials, or feedback

You may provide this information when you:

• Book an appointment
• Fill out a contact form
• Create an account
• Log into your customer dashboard
• Request a quote
• Submit photos for a service estimate
• Contact us by email, phone, text, or social media
• Make a payment
• Subscribe to updates
• Leave a comment or review

3. Booking and Appointment Information

Hattley Business uses online booking tools to help customers schedule services. When you book a service, we may collect:

• Your name and Contact information
• Service type and Appointment date and time
• Service location and Notes about the job
• Uploaded photos
• Payment status
• Booking, Cancellation or rescheduling history

This information is used to schedule your appointment, confirm your booking, assign the correct team member, prepare for the service, contact you about your appointment, process payments or deposits, maintain accurate business records, and improve our services.

4. Customer Accounts and Login Information

Our website may allow customers to create an account or log in to view bookings, manage appointments, or schedule future services. If you create or use an account, we may collect your Username, Email address, Password or login authentication information, Account activity, Booking history, and Customer profile information.

Passwords are not visible to Hattley Business in plain text. Account login information is handled through WordPress, LatePoint, Google login, or other website systems used to operate the site.

5. Payment Information

Hattley Business may accept payments online, in person, or through third-party payment processors (such as Stripe, PayPal, or others). When you make a payment, your payment information may be collected and processed by the payment provider.

Hattley Business does not directly store full credit card numbers or full payment card details on our website. Payment information is processed securely by third-party payment providers. We may keep records of the Amount paid, Date paid, Service purchased, Invoice or order number, Deposit amount, Remaining balance, and Refunds or disputes.

6. Photos and Uploaded Files

For certain services, customers may be asked to upload or provide photos (e.g., Yard photos, Driveway or sidewalk photos, House exterior photos, Vehicle interior/exterior photos, Before-and-after service photos, Damage or condition photos). We use these photos to estimate service needs, confirm job details, assign the right equipment or team member, document service condition, protect against disputes, and improve service quality.

We will not intentionally post identifiable customer information publicly without permission. If we want to use photos for marketing, social media, website content, or advertising, we will try to avoid showing private details such as addresses, license plates, personal belongings, or faces unless permission has been given.

7. Contact Forms and Messages

When you contact us through our website, email, phone, text message, or social media, we may collect your name, email address, phone number, message content, service request details, date and time of communication, and any attachments or photos you send.

8. Comments, Reviews, and Testimonials

If our website allows comments, reviews, or testimonials, we may collect your Name, Email address, Comment or review content, IP address, Browser user agent, and Date and time of submission. This information may be used to display reviews or comments, prevent spam, moderate inappropriate content, and improve customer trust.

9. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including your IP address, Browser type, Device type, Operating system, Pages visited, Time spent on pages, Referring website, Approximate location based on IP address, Click activity, and Website errors or performance data.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function properly and remember certain information. We may use cookies for Login sessions, Customer dashboard access, Booking forms, Shopping cart or checkout features, Security, Spam prevention, Website analytics, Remembering preferences, and Improving website speed and performance.

11. Analytics and Website Performance

We may use analytics tools to understand how visitors use our website. These tools may collect information such as Pages visited, Time spent on the website, Device type, Browser type, General location, Referral source, and Click behavior.

12. Email Communications

We may use your email address to send Appointment confirmations, Booking reminders, Payment receipts, Invoices, Service updates, Quote responses, Customer support replies, Important account notifications, Business updates, and Promotional messages, if applicable. You may opt out of promotional emails at any time.

13. Text Messages and Phone Calls

If you provide your phone number, we may contact you by phone call or text message regarding Appointment confirmations, Arrival times, Service updates, Quote questions, Payment reminders, Rescheduling, and Customer support. Standard message and data rates may apply depending on your mobile carrier.

14. How We Use Your Information

We may use collected information for Providing services, Scheduling appointments, Managing bookings, Processing payments, Sending confirmations and reminders, Responding to customer questions, Providing quotes or estimates, Managing customer accounts, Improving website performance, Preventing fraud or abuse, Maintaining business records, Handling disputes or complaints, Sending invoices or receipts, Marketing our services, Improving customer service, and Complying with legal obligations.

15. How We Share Information

Hattley Business does not sell your personal information. We may share information with trusted third parties only when needed to operate our business, including Payment processors, Website hosting providers, Booking software providers, Email service providers, Analytics providers, Security tools, Contractors, partners, or team members helping complete services, Legal or tax professionals, and Government authorities if required by law.

16. Service Providers We May Use

Our website and business may use third-party services such as WordPress, LatePoint, Stripe, PayPal, Google Workspace, Google login services, Cloudflare, CyberPanel, LiteSpeed Cache, Email or SMTP providers, and Website analytics tools. These providers may process certain information according to their own privacy policies.

17. Partner and Employee Access

Hattley Business may allow authorized partners, employees, or team members to access certain customer information when needed to complete services. Access is intended only for business purposes. Partners and employees are expected to keep customer information private and use it only to perform assigned work.

18. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. Security measures may include Secure website connections, Password-protected accounts, Limited access to admin systems, Payment processing through trusted providers, Website security tools, Spam and bot protection, Account authentication, and Regular software updates when possible.

19. Data Retention

We keep personal information only as long as reasonably necessary for business, legal, tax, and operational purposes. We may retain Booking records, Payment records, Customer account information, Service history, Communication history, Invoices and receipts, Uploaded photos related to services, and Legal or tax records.

20. Your Privacy Choices

Depending on your situation, you may request to Access personal information we have about you, Correct inaccurate information, Delete certain information, Update your account details, Cancel your account, Opt out of promotional emails, and Ask questions about how your information is used. To make a request, contact us at: support@hattleybusiness.com.

21. Customer Account Deletion

If you have a customer account on our website, you may request that we delete or deactivate your account. Please understand that deleting an account may not delete all related records. We may still retain Payment records, Appointment records, Invoices, Tax records, Dispute records, Security logs, and Information required by law.

22. Children's Privacy

Our services are intended for general customers and property owners. Our website is not intended to collect personal information from children under 13. We do not knowingly collect personal information from children under 13.

23. Links to Other Websites

Our website may contain links to other websites, including Payment providers, Social media pages, Google services, Third-party tools, and Partner websites. We are not responsible for the privacy practices, content, or security of third-party websites.

24. Social Media

Hattley Business may use social media platforms such as Instagram, Facebook, or other platforms to share updates, photos, announcements, and business content. If you interact with us on social media, the platform may collect information according to its own privacy policy.

25. Before-and-After Photos and Marketing

Hattley Business may take before-and-after photos of completed work for documentation, quality control, and marketing. If you do not want photos of your service used for marketing, please tell us before or during the appointment.

26. Payments, Deposits, Refunds, and Disputes

When you book a service, we may collect deposits, full payments, or payment information depending on the service and booking settings. Payment information may be used to Confirm appointments, Reduce no-shows, Process deposits, Charge for completed work, Issue refunds, Handle disputes, and Maintain transaction records.

27. No-Show and Cancellation Records

If a customer misses appointments, cancels late, or repeatedly fails to be available for scheduled services, we may keep records of those events. This information may be used to Require deposits, Limit future bookings, Protect our schedule, Reduce business losses, and Improve scheduling reliability.

28. Legal Compliance

We may use or disclose personal information if required to Comply with laws, Respond to legal requests, Protect our rights, Prevent fraud, Enforce our policies, Resolve disputes, and Protect customers, employees, partners, or the public.

29. Business Transfers

If Hattley Business is ever sold, merged, reorganized, or transferred, customer information may be transferred as part of the business assets.

30. Texas Customers

Hattley Business operates in Texas and primarily serves customers in Liberty Hill, Texas and surrounding areas. By using our website or services, you understand that your information may be processed and stored in the United States.

31. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes may be made to reflect New services, New payment methods, Website updates, Legal requirements, Business changes, and Security improvements. When we update this Privacy Policy, we will update the effective date at the top of the page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

32. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

• Hattley Business
• Website: https://hattleybusiness.com
• Email: support@hattleybusiness.com
• Phone: (512) 635-6664
• Location: Liberty Hill, Texas

33. Short Summary

Hattley Business collects customer information to provide services, schedule appointments, process payments, communicate with customers, and improve our business. We do not sell your personal information. We may share limited information with trusted tools, payment processors, booking systems, and team members only when needed to operate our business and complete services.